Territory Update

As we move into the new year, now is the time to collaborate and put strategies in place to accomplish our goals for 2021. GuideOne’s expanded offerings and services are key differentiators and have been designed for business growth. As you approach new opportunities for business, keep these GuideOne features in mind as advantages for your new clients:

• Expanded Workers’ Compensation appetite for large businesses
• Flexible billing payment options
• GuideVantage relationships and resources offering complimentary or reduced pricing for HR services, safety resources and training, and other risk management services
• GuideOne’s Masters program with our team of experts to help determine the best approach for your large group
• GuideLink* tools providing your team members access to policy endorsements, billing information, claims data, product information flyers and more

*Please contact me for GuideLink system training or additional information for assistance. Remind your team that they can receive quick password reset service from the GuideLink Help Desk (515.267.5555).

I hope your year is off to a great start! As always, reach out to me with any questions or to discuss opportunities.

Julie

BillingCenter Revisited

Since the launch of our new billing system, BillingCenter, our Customer Care Center has received a variety of questions from you and our policyholders. For detailed answers to the most commonly asked questions, please view this document: 

BillingCenter Invoices on GuideLink

You may now access BillingCenter invoices on GuideLink. Follow these steps to locate an invoice: 

1. From the GuideLink home screen, click on the Find Customer tab
2. Enter the policy/account information and click Search to locate the customer’s Policy Record
3. Once you are viewing the Policy Record, select View Documents.

2021 Deductible Changes

As we continue to see an increase in deductibles across the market, GuideOne will implement a minimum deductible of $2,500 for new and renewal business in all niches, effective May 1, 2021. This may vary based on certain risk characteristics. Please reach out to me or to your GuideOne Underwriter if you have any questions. 

GuideVantage in Focus

CPI Nonviolent Intervention Training

Crisis Prevention Institute (CPI) provides non-violent and de-escalation training and certification programs to equip organizations with skills, confidence, and an effective framework to safely manage and prevent difficult behavior. 

The program's proven strategies give human service providers and educators the skills to safely respond to various levels of risk behavior while balancing the responsibilities of care.

Visit our website to learn about the variety of trainings and certification programs available. 

Q4 Wins by Niche

We are excited to share these recent successes – broken down by niche – that fit within our appetite here at GuideOne. Take a look!

Boiler Inspections...It's Time

Boiler inspections are a critical step in ensuring the safe operation of the boiler and overall facility. Applicable policyholders should take the time now to prepare for and schedule their inspection.

Remember that effective May 1, 2020, GuideOne teamed up with Travelers BoilerRe (TSB) to provide Equipment Breakdown coverage on our Commercial Property and Business Owner’s Policies. This change took place for all policies effective on or after 5/1/2020.

Policyholders needing to schedule a jurisdictional boiler inspection will need to identify their GuideOne policy effective date to determine the appropriate equipment breakdown reinsurer. 

For tips on boiler inspection preparations and other important things to keep in mind, see our recent blog post, “It’s Time for Your Boiler Inspection.”