I’m excited to review with you the new coverages available in New York starting with new business effective March 1, 2021. In addition to the launch of PolicyCenter®, we also have important billing changes, so I encourage you to review the module, BillingCenter Revisited, below, for more detailed information about our new billing center.
Through PolicyCenter, we will be able to offer Nonprofit & Human Services and Education organizations comprehensive coverages including Professional Liability, Education Liability, EPLI, Cyber Suite, D&O and more. I look forward to growing with you in these markets and continuing our strong business in the Religious Organization niche. Our territory’s underwriting team is ready to support new opportunities in New York! Remember to send submissions to commercial@guideone.com.
Nonprofit & Human Services
Package: Property, IM, Crime, GL, D&O, EPLI, PL and Abuse
To learn more about our product offerings in New York, view my GuideOne Insurance Product Overview, which includes some fourth quarter wins.
We want to work with you and help your agency grow and retain quality business. If you have any questions about our offerings in the Nonprofit & Human Services and Education niches, please feel free to reach out to me or your underwriters, Laura Johnson and Crystal Pepkowski.
Meet Crystal Pepkowski
Crystal is an Underwriting Specialist for our Nonprofit & Human Services niche. Prior to joining GuideOne, she had an extensive background in underwriting and risk management for nonprofit and human services, including previously serving as a Specialty underwriter for these niches at an MGA. In her current role, she demonstrates expertise in mental health and substance abuse risks and looks forward to working with you on future Nonprofit & Human Services opportunities!
If you’d like to learn more about how GuideOne can be a part of your marketing strategy, I’d be happy to discuss our offerings with you. Please feel free to contact me with any questions at 609-578-0491 or DMcCue@guideone.com.
Warmest regards,
Denise
Introducing PolicyCenter®
GuideOne's new Commercial Lines policy administration system, PolicyCenter, launches in New York on March 1, 2021, for new business and June 1, 2021, for renewal business. We are confident that our new technology will deliver a better experience and more wins.
Watch your inbox for more details about PolicyCenter in the coming weeks!
BillingCenter Revisited
Since the launch of our new billing system, BillingCenter, our Customer Care Center has received a variety of questions from you and our policyholders. For detailed answers to the most commonly asked questions, please view this document:
You may now access BillingCenter invoices on GuideLink. Follow these steps to locate an invoice:
From the GuideLink home screen, click on the Find Customer tab
Enter the policy/account information and click Search to locate the customer’s Policy Record
Once you are viewing the Policy Record, select View Documents.
2021 Deductible Changes
As we continue to see an increase in deductibles across the market, GuideOne will implement a minimum deductible of $2,500 for new and renewal business in all niches, effective May 1, 2021. This may vary based on certain risk characteristics. Please reach out to me or to your GuideOne Underwriter if you have any questions.
GuideVantage in Focus
CPI Nonviolent Intervention Training
Crisis Prevention Institute (CPI) provides non-violent and de-escalation training and certification programs to equip organizations with skills, confidence, and an effective framework to safely manage and prevent difficult behavior.
The program's proven strategies give human service providers and educators the skills to safely respond to various levels of risk behavior while balancing the responsibilities of care.
Visit our website to learn about the variety of trainings and certification programs available.
Boiler inspections are a critical step in ensuring the safe operation of the boiler and overall facility. Applicable policyholders should take the time now to prepare for and schedule their inspection.
Remember that effective May 1, 2020, GuideOne teamed up with Travelers BoilerRe (TSB) to provide Equipment Breakdown coverage on our Commercial Property and Business Owner’s Policies. This change took place for all policies effective on or after 5/1/2020.
Policyholders needing to schedule a jurisdictional boiler inspection will need to identify their GuideOne policy effective date to determine the appropriate equipment breakdown reinsurer.
For tips on boiler inspection preparations and other important things to keep in mind, see our recent blog post, “It’s Time for Your Boiler Inspection.”
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