Territory Update

Now that 2021 is in full swing, I hope you and your family are staying safe and healthy. This month there are a few items I would like to remind you of:

• BillingCenter launched in December 2020. We are very excited about the options GuideOne’s new billing platform provides and appreciate your patience as we work through the system implementation. Any new platform comes with a learning curve, and BillingCenter is no exception. We are continuing to work hard to ensure a smooth transition – take a look at the module below for answers to the questions we were asked most frequently over the past month.
• Successes and wins in the Nonprofit & Human Services niche are increasing! With our updated coverage enhancements, we are able to serve more organizations than ever before. This year we are aggressively targeting nonprofit organizations that work with the developmentally disabled. I would welcome a discussion with you to talk through any of your upcoming opportunities and see if GuideOne’s product is the best option for you and your customers. GuideOne continues to be a carrier of choice for religious organizations. Our niche focus, comprehensive coverages, and underwriting expertise provide religious organizations with protection and peace of mind. We also offer many value-added services as part of our GuideVantage program, making your insured’s coverage with GuideOne more than just an insurance policy. Check out guideone.com/guidevantage to learn more.
• Our Sales Training Team is here for you. Please don’t hesitate to reach out to GuideOne’s Sales Training Team if you need assistance with GuideLink, product resources, the Small Business portal or any other general training question. Our training specialists are happy to assist and can be reached via email at salestraining@guideone.com.

- Casey

BillingCenter Revisited

Since the launch of our new billing system, BillingCenter, our Customer Care Center has received a variety of questions from you and our policyholders. For detailed answers to the most commonly asked questions, please view this document: 

BillingCenter Invoices on GuideLink

You may now access BillingCenter invoices on GuideLink. Follow these steps to locate an invoice: 

1. From the GuideLink home screen, click on the Find Customer tab
2. Enter the policy/account information and click Search to locate the customer’s Policy Record
3. Once you are viewing the Policy Record, select View Documents.

2021 Deductible Changes

As we continue to see an increase in deductibles across the market, GuideOne will implement a minimum deductible of $2,500 for new and renewal business in all niches, effective May 1, 2021. This may vary based on certain risk characteristics. Please reach out to me or to your GuideOne Underwriter if you have any questions.

GuideVantage in Focus

CPI Nonviolent Intervention Training

Crisis Prevention Institute (CPI) provides non-violent and de-escalation training and certification programs to equip organizations with skills, confidence, and an effective framework to safely manage and prevent difficult behavior. 

The program's proven strategies give human service providers and educators the skills to safely respond to various levels of risk behavior while balancing the responsibilities of care.

Visit our website to learn about the variety of trainings and certification programs available. 

Q4 Wins by Niche

We are excited to share these recent successes – broken down by niche – that fit within our appetite here at GuideOne. Take a look!

Boiler Inspections...It's Time

Boiler inspections are a critical step in ensuring the safe operation of the boiler and overall facility. Applicable policyholders should take the time now to prepare for and schedule their inspection.

Remember that effective May 1, 2020, GuideOne teamed up with Travelers BoilerRe (TSB) to provide Equipment Breakdown coverage on our Commercial Property and Business Owner’s Policies. This change took place for all policies effective on or after 5/1/2020.

Policyholders needing to schedule a jurisdictional boiler inspection will need to identify their GuideOne policy effective date to determine the appropriate equipment breakdown reinsurer. 

For tips on boiler inspection preparations and other important things to keep in mind, see our recent blog post, “It’s Time for Your Boiler Inspection.”