Territory Update

Thank you for a great start to 2021. We have written some nice church accounts, and our overall submissions are increasing each week.

Our Church Business Owner’s Policy (BOP) webinar was a success. Thank you to the more than 300 of you who signed up and participated. If you were unable to attend, please let me know, and I will provide you with the webinar recording. If you’d like to participate in a live webinar on the same topic, another one will be held in the coming weeks. Please reach out to me if you’d like details on how you and others in your agency can register.

Helping you meet the needs of your customers and grow your business is my priority. If you would like to schedule a quick 20 to 30 minute WebEx call with your team to review GuideOne’s appetite and identify where we can work together more closely, please email me to schedule some time.

As always, please feel free to contact me with any questions at 866-608-0598, ext. 4225 or KHollander@guideone.com.

Thank you for your continued partnership. I look forward to working together to grow your business.

-Kirk

BillingCenter Revisited

Since the launch of our new billing system, BillingCenter, our Customer Care Center has received a variety of questions from you and our policyholders. For detailed answers to the most commonly asked questions, please view this document: 

BillingCenter Invoices on GuideLink

You may now access BillingCenter invoices on GuideLink. Follow the following steps to locate an invoice: 

1. From the GuideLink home screen, click on the Find Customer tab
2. Enter the policy/account information and click Search to locate the customer’s Policy Record
3. Once you are viewing the Policy Record, select View Documents.

Effective May 1, 2021: Deductible Change

As we continue to see an increase in deductibles across the market, GuideOne will implement a minimum deductible of $2,500 for new and renewal business in all niches, effective May 1, 2021. This may vary based on certain risk characteristics. Please reach out to me or to your GuideOne Underwriter if you have any questions.

GuideVantage in Focus

CPI Nonviolent Intervention Training

Crisis Prevention Institute (CPI) provides non-violent and de-escalation training and certification programs to equip organizations with skills, confidence, and an effective framework to safely manage and prevent difficult behavior. 

The program's proven strategies give human service providers and educators the skills to safely respond to various levels of risk behavior while balancing the responsibilities of care.

Visit our website to learn about the variety of trainings and certification programs available. 

Q4 Wins by Niche

We are excited to share these recent successes – broken down by niche – that fit within our appetite here at GuideOne. Take a look!

Boiler Inspections...It's Time

Boiler inspections are a critical step in ensuring the safe operation of the boiler and overall facility. Applicable policyholders should take the time now to prepare for and schedule their inspection.

Remember that effective May 1, 2020, GuideOne teamed up with Travelers BoilerRe (TSB) to provide Equipment Breakdown coverage on our Commercial Property and Business Owner’s Policies. This change took place for all policies effective on or after 5/1/2020.

Policyholders needing to schedule a jurisdictional boiler inspection will need to identify their GuideOne policy effective date to determine the appropriate equipment breakdown reinsurer. 

For tips on boiler inspection preparations and other important things to keep in mind, see our recent blog post, “It’s Time for Your Boiler Inspection.”