Territory Update

As your new Territory Account Executive, my number-one focus is to help you meet the needs of your customers and grow your business. I’m excited to say that in the first few weeks since joining GuideOne, I’ve been impressed by our territory’s recent successes and future opportunities.

Recent Successes

I’d like to highlight the following wins for the past couple of months. This is great work and I’m excited to continue to build on this traction in 2021!

December 2020

• May River Montessori, SC – $12,755 (CPP, BAP, UMB, WC)
• Boys & Girls Club of Danville, VA – $16,680 (CPP, BAP, UMP, WC)
• A Woman’s Place, PA – $15,108 (CPP, BAP, UMB)
• Allwell Behavioral Health, OH – $152,941 (CPP, BAP, UMB)
• Bambini Villiage Montessori, NC – $4,803 (CPP, UMB, WC)
• Scripture Union, PA – $10,408 (CPP, BAP, UMB, WC)

January 2021

• Resource Recovery Coalition of CA, PA – $7,405 (CPP, BAP, UMB)
• Act II Playhouse, PA – $7,571 (CPP, BAP, UMB)
• Christian Family Center, GA – $48,173 (CPP, BAP, UMB)

Opportunities

Nonprofit & Human Services continues to be GuideOne’s fastest growing segment. Many of our distribution partners continue to have success in placing their Developmentally Disabled nonprofit organizations with us. If you are preparing for upcoming renewals, be sure to review our broad Nonprofit & Human Services appetite, as there are many organizations that would be a good fit.

As I mentioned last month, I am reaching out to each distribution partner in our territory over the next several weeks to review GuideOne’s appetite and identify where we can work more closely. If you have any questions or wish to discuss opportunities, please contact me directly at 1-410-961-5451 or JMcDonough@gmail.com.

Take care,

Jeff

BillingCenter Revisited

Since the launch of our new billing system, BillingCenter, our Customer Care Center has received a variety of questions from you and our policyholders. For detailed answers to the most commonly asked questions, please view this document: 

BillingCenter Invoices on GuideLink

You may now access BillingCenter invoices on GuideLink. Follow these steps to locate an invoice: 

1. From the GuideLink home screen, click on the Find Customer tab
2. Enter the policy/account information and click Search to locate the customer’s Policy Record
3. Once you are viewing the Policy Record, select View Documents.

2021 Deductible Changes

As we continue to see an increase in deductibles across the market, GuideOne will implement a minimum deductible of $2,500 for new and renewal business in all niches, effective May 1, 2021. This may vary based on certain risk characteristics. Please reach out to me or to your GuideOne Underwriter if you have any questions.

GuideVantage in Focus

CPI Nonviolent Intervention Training

Crisis Prevention Institute (CPI) provides non-violent and de-escalation training and certification programs to equip organizations with skills, confidence, and an effective framework to safely manage and prevent difficult behavior. 

The program's proven strategies give human service providers and educators the skills to safely respond to various levels of risk behavior while balancing the responsibilities of care.

Visit our website to learn about the variety of trainings and certification programs available. 

Q4 Wins by Niche

We are excited to share these recent successes – broken down by niche – that fit within our appetite here at GuideOne. Take a look!

Boiler Inspections...It's Time

Boiler inspections are a critical step in ensuring the safe operation of the boiler and overall facility. Applicable policyholders should take the time now to prepare for and schedule their inspection.

Remember that effective May 1, 2020, GuideOne teamed up with Travelers BoilerRe (TSB) to provide Equipment Breakdown coverage on our Commercial Property and Business Owner’s Policies. This change took place for all policies effective on or after 5/1/2020.

Policyholders needing to schedule a jurisdictional boiler inspection will need to identify their GuideOne policy effective date to determine the appropriate equipment breakdown reinsurer. 

For tips on boiler inspection preparations and other important things to keep in mind, see our recent blog post, “It’s Time for Your Boiler Inspection.”