Territory Update

With 2021 now in full swing, I am pleased by the submission activity we have experienced in our various niches since the beginning of the year. The Religious Organizations niche, in particular, is experiencing growth from- large and small organizations alike. This is a great start to the year and I encourage you to look to GuideOne and me when you have opportunities that align with us.

Business Win!

There is great work and collaboration between you and our team, which I believe this recent win highlights. We signed a $20,000 Religious Organization account in Missouri last month, including their CPP, Workers’ Compensation and Umbrella coverages.

Through GuideOne’s small business portal, you can rate, quote and bind a Business Owner’s Policy (BOP) for an account up-to $5 million in less than 20 minutes. With the recent addition of three enhancements, our small church BOP offers a broad church appetite designed to meet the unique risks your church customers face. I encourage you to keep the small church BOP quotes coming, as I believe this is a solid avenue for growth. Also, we provide online training resources and I encourage anyone in your office who will be quoting BOPs with GuideOne to visit our Small Business Training page on GuideLink. Here you will find:

• Videos about the new BOP product and state-of-the-art GO BOP portal
• Helpful job aids and tutorials

If you have any training questions, please email Sales Training.

Thank you for your continued relationship with GuideOne and with me. Please contact me via email at AGlenville@guideone.com or by phone at 866.608.0598, ext. 4215 if I can help you with any questions about our appetite or anything else.

Adam

BillingCenter Revisited

Since the launch of our new billing system, BillingCenter, our Customer Care Center has received a variety of questions from you and our policyholders. For detailed answers to the most commonly asked questions, please view this document: 

BillingCenter Invoices on GuideLink

You may now access BillingCenter invoices on GuideLink. Follow these steps to locate an invoice: 

1. From the GuideLink home screen, click on the Find Customer tab
2. Enter the policy/account information and click Search to locate the customer’s Policy Record
3. Once you are viewing the Policy Record, select View Documents.

Effective May 1, 2021: Deductible Change

As we continue to see an increase in deductibles across the market, GuideOne will implement a minimum deductible of $2,500 for new and renewal business in all niches, effective May 1, 2021. This may vary based on certain risk characteristics. Please reach out to me or to your GuideOne Underwriter if you have any questions.

GuideVantage in Focus

CPI Nonviolent Intervention Training

Crisis Prevention Institute (CPI) provides non-violent and de-escalation training and certification programs to equip organizations with skills, confidence, and an effective framework to safely manage and prevent difficult behavior. 

The program's proven strategies give human service providers and educators the skills to safely respond to various levels of risk behavior while balancing the responsibilities of care.

Visit our website to learn about the variety of trainings and certification programs available. 

Q4 Wins by Niche

We are excited to share these recent successes – broken down by niche – that fit within our appetite here at GuideOne. Take a look!

Boiler Inspections...It's Time

Boiler inspections are a critical step in ensuring the safe operation of the boiler and overall facility. Applicable policyholders should take the time now to prepare for and schedule their inspection.

Remember that effective May 1, 2020, GuideOne teamed up with Travelers BoilerRe (TSB) to provide Equipment Breakdown coverage on our Commercial Property and Business Owner’s Policies. This change took place for all policies effective on or after 5/1/2020.

Policyholders needing to schedule a jurisdictional boiler inspection will need to identify their GuideOne policy effective date to determine the appropriate equipment breakdown reinsurer. 

For tips on boiler inspection preparations and other important things to keep in mind, see our recent blog post, “It’s Time for Your Boiler Inspection.